How Engooden’s High-touch CCM Model Boosts Patient Engagement

With more than half of Americans living with at least one chronic disease, such as heart disease, cancer, and diabetes, chronic illness is one of the top issues influencing healthcare in the U.S. today. These conditions are also responsible for the lion's share of the nation's annual $4.1 trillion in healthcare spending, compromising not only individual health, but the economic sustainability of our healthcare system.

The prevalence of chronic disease in the U.S. has reached unprecedented levels, and is projected to increase, significantly impacting the health-related quality of life for millions and representing a genuine public health concern. Chronic disease management is essential to minimize that impact by improving health outcomes, preventing further disability, and reducing overall healthcare costs.

Roadblocks in chronic care
Providers and patients must be in lockstep when managing chronic conditions, which begins with developing and adhering to care plans. Of course, many factors can affect patients’ ability to follow their healthcare provider's agreed-upon recommendations. These include:

  • Health literacy: Patients who don’t understand how health habits like high sugar intake or a sedentary lifestyle can impact their health are less likely to make those lifestyle changes on their own.
  • Social determinants of health: Can a patient afford medication? Do they have access to transportation to get them to consultations and other appointments? Is there an adequate grocery store near their home?
  • Clinical resources: Delivering chronic care can tax physician resources. Providers require adequate staff and infrastructure to regularly follow up with chronically ill patients and monitor their health.

Sticking to the care plan
At Engooden, we understand the critical factors that ultimately influence whether patients can and will adhere to chronic care plans. Successful chronic care management requires a multi-dimensional approach, powered by technology and coupled with skilled healthcare workers, who deliver targeted outreach and interventions to ensure care plan compliance and better patient outcomes.

Our technology surfaces actionable insights directly to care navigators so that patients receive outreach at the right time. And our care navigators build meaningful, trust-based relationships with patients. This powerful combination means that care navigators can influence their patients to become more involved in their own care, which ultimately leads to better outcomes.

Engooden approaches chronic disease management with the goal of improving patient access and quality to care while reducing the overall cost of care. By adopting our full-service model, providers can help their patients take a more active role in their own care without investing in full-time clinical staff.

By combining healthcare and technology expertise with genuine compassion, our care navigators identify care gaps, insights, and opportunities for interventions. The types of chronic care support Engooden provides include:

  • Discovering and helping patients overcome medication adherence issues
  • Delivering advice and urging adherence to dietary recommendations
  • Uncovering and helping overcome food insecurities
  • Securing transportation for patients with limited options
  • Improving health literacy and encouraging healthy lifestyle changes

With our compassionate, highly-skilled care navigators, we're establishing a new standard of care for patients living with chronic conditions. Are you ready to build your chronic disease management program? Click here to learn how Engooden's unique approach can support your practice and patients.